Industry: Hospitality
Career: Midcareer
Category: Food services / Hospitality
Work Experience: 5 - 10 years
Location: Juba, Sudan
Contract: Permanent
Job Description

Job purpose 

The Accommodation and Housekeeping Manager is responsible for planning, organizing, and developing of the overall operation of the accommodation and housekeeping department in accordance with the USAID contract  and BMMI guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and developing staff.

Key Accountabilities

  • Follow all applicable policies and procedures required for the successful execution of the job;
  • Follow the IMS Policy and meet the requirements of the organization’s Integrated Management System which is compliant to international standards for Quality (ISO 9001), Food Safety (ISO 22000), Occupational Health & Safety (OHSAS 18001), and Environmental Management System (ISO 14001);
  • Cooperate with internal and external auditors;
  • Make recommendations for continual improvement and support improvement initiatives the company undertakes;
  • Consistent, successful output at work in relation to company Policies and Procedures;
  • Consistent, successful output at work in relation to IMS standards;
  • Ability to answer questions appropriately and close findings promptly;
  • Evidence of quality-improvement initiatives.

Description

  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, accommodations and all public spaces;
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction;
  • Daily supervision of the housekeeping staff;
  • Purchase, re-order and maintain housekeeping supplies and inventory;
  • Recruit, schedule and train all new housekeeping staff members;
  • Maintain the housekeeping budget, providing billing summaries and expenses;
  • Uphold the highest standards of cleanliness, safety, and conduct;
  • Knowledge of OSHA and safety standards within Housekeeping department;
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment;
  • Attending and resolving guest complaints;
  • Ensure that rooms are made as per company standard.

Job Context

  • Daily inspection of public areas and employees locker rooms;
  • Coordinating the preventive maintenance schedule of rooms and public area with maintenance department;
  • Immediately attending to guest requests.

Communications & Working Relationships

Internal:

  • Internal management team and head office;
  • Service provider and Team members;
  • Leader & Coach: Leading, managing and developing his team through the appropriate supervisor structure;
  • Staff members: These will consist of drivers, helpers, warehouse staff, administration staff, and supervision.

External:

 

  • Being able to communicate effectivly with customer, suppliers and regulatory authority as per the company policy and work ethics.

Frameworks, boundaries & decision making authority

  • Responsible to execute the tasks related to Logistics operations within the guidelines provide or set as per the company policies/ logistics process maps/ ISO manual;
  • Financial authority as approved within company guidelines;
  • Able to take decisions independently and handle problems associated with: staff planning, discipline, welfare and development.

Qualifications, experience & Skills 

Skills

  • Fluent in spoken and written English;
  • Proven superior customer service skills;
  • Detailed oriented and have the ability to multi-task;
  • Capable of using independent judgment/solid decision making skills ability;

Knowledge

  • Ability to monitor inventory;
  • Knowledge of Budgeting or accounting is desirable;
  • Advanced knowledge of Housekeeping process and procedures.

Experience

  • Minimum of 5 years of professional experience in the hotel/hospitality industry, or equivalent, relevant experience is required;
  • The Candidate must have demonstrated thorough knowledge of the typical U.S. standards of housekeeping and hotel reception;
  • Minimum of 3 years of supervision experience, or equivalent experience;
  • Previous experience managing a team of housekeeping employees through motivation, coaching and development.

Qualifications

  • College degree, preferably in Hospitality Management or a related field.

 


Contact person
Fatima-Zohra Aidani
E: info@menaglobalrecruitment.com
P: 0031624921797