Industry: Food & Beverages
Career: Management
Category: Management
Work Experience: 5 - 10 years
Location: Khartoum, Sudan
Contract: Permanent
Job Description

Job Purpose

To manage Sudan Country Operations with a high degree of independence, delivering excellence in service standards, contractual compliance and the agreed profit and business growth and diversification targets.

Key Accountabilities

  • Follow all applicable policies and procedures required for the successful execution of the job;
  • Lead on implementation of IMS Policy to meet the requirements of the organization’s Integrated Management System which is compliant to international standards for Quality (ISO 9001), Food Safety (ISO 22000), Occupational Health & Safety (OHSAS 18001), and Environmental Management System (ISO 14001);
  • Liaises with internal and external Auditors to facilitate and support audits;
  • Make recommendations for continual improvement and support improvement initiatives the company undertakes.

Job Description

  • Management of Country Operations to the agreed budget targets for sales, net profit, new business, etc;
  • Monitors operational team activities to ensure adherence to Company policies, standard operating procedures (SOPs) and performance standards; 
  • To maintain excellent Client Relationships, enabling development of contracts and timely receipt of payments; 
  • To ensure a high level of employee morale and performance;
  • Monitors performance against budgets and analyses consumption and inventory levels, with regular reports to management. Investigates variances and performs corrective action accordingly; 
  • To maintain and develop supplier network in order to meet contractual needs at all times and maximise cost efficiency;
  • To identify and respond to new business opportunities in coordination with the Business Development Function;
  • Identifies operational staff development needs to meet business needs, and recommends appropriate training. Acts as a role model and coaches junior staff in the company values and behaviour;
  • Ensure Winning Hearts Culture & Value programme is understood and communicated to all staff to enable them to live up to the values;
  • Manage staff performance and discipline to achieve agreed company performance targets in line with policy and procedures;
  • Lead and support teams for operational mobilisation of new catering etc contracts, and projects such as Cash and Carry, IT projects etc. 

Job Context

  • Travel around Sudan to sites, often in hardship conditions;
  • Travel to other countries in region for business development purposes.

Communications & Working Relationships


  • Operational Plans and instructions to Site Management
  • Monthly or more regular performance reviews with Subordinate Management
  • Monthly Performance Reports to VP Africa / EVP
  • Ad hoc Market Intelligence Reports for VP Africa / EVP


  • Client Coordination Meetings to review performance
  • Prospective clients canvassing, presentations and negotiations
  • Governmental and Regulatory Meetings as required
  • Internal/External Audit reviews 

Frameworks, Boundaries & Decision Making Authority

  • CSS Standard Operating Procedures;
  • Operational budgets at country and site level;
  • Authority Matrix;
  • Audit and Investigation teams as required;
  • Project teams as required;
  • Monthly and periodic reporting requirements.

Qualifications Experience & Skills


  • Bachelor’s Degree or equivalent in Hospitality or Catering Management, Business Administration or related subject
  • Professional Qualifications in Administration Catering, Food Safety, Facility Management etc


  • Minimum 7 years work managerial experience across catering and IFM services/logistics/retail/hospitality sectors
  • Experience in retail, wholesale and FCMG business
  • Broad career experience of working in operational context of Africa and Middle East in different locations, ideally in Sudan


  • People management and leadership skills
  • Strategic Business Development and Planning
  • Operational performance analysis and planning
  • Preparation of meaningful and accurate reports
  • Negotiation and presentation skills
  • PC proficient in Ms Office and related internal IT systems
  • Excellent written and spoken communication skills in English, and ideally Arabic


  • Budgets and financial management
  • Operational management in remote site catering and soft IFM services
  • Menu and inventory planning
  • Company and Policies, Standard Operating Procedures & Objectives
  • Cost control and procedures compliance
  • IMS standards and requirements (HSE, Food Safety, Quality, Environment)
  • Logistics and Supply Chain management

Contact person
Fatima-Zohra Aidani
P: 0031624921797